Frequently Asked Questions
Everything you need to know about ordering, delivery and our chocolates. Can’t find your answer? Contact us — we reply within one working day.
How do I order chocolates from Chocoenza?
Browse our collections online, then send an enquiry from any product page or message us directly on WhatsApp. We confirm your order personally, arrange payment, and handcraft your chocolates fresh — most orders are ready within 2–3 days.
Do you deliver across India?
Yes. We ship pan-India in temperature-controlled packaging so your chocolates arrive in perfect condition, even in warm weather. Local same-day delivery is available in Mumbai.
Can I customise a chocolate gift box?
Absolutely. You can choose your own assortment from any collection, add a handwritten note card, and pick ribbon colours to match the occasion. For weddings and corporate gifting we also offer custom branding and logo embossing.
Are Chocoenza chocolates organic?
Yes — we use 100% organic, single-origin cocoa sourced directly from fair-trade farms in Madagascar and Peru, with organic cane sugar and natural botanicals. No additives, no shortcuts.
Do you make sugar-free, vegan or nut-free chocolates?
Our Healthy Bites collection features high-cocoa, guilt-free options including vegan choices with no refined sugar. For allergies or dietary needs, mention them in your enquiry and we'll craft a batch that works for you.
How should I store artisanal chocolates?
Keep them in a cool, dry place at 16–18°C away from direct sunlight and strong odours. Avoid the refrigerator if possible — condensation dulls the shine and texture. Enjoy truffles within 2–3 weeks for peak freshness.
Do you take bulk and corporate orders?
Yes — we specialise in corporate gifting with bespoke packaging, bulk pricing and multi-address delivery across India. Send us an enquiry with your quantity and timeline, and we'll prepare a custom quote.
Where is Chocoenza located?
Our boutique kitchen is in Mumbai, India — and we deliver nationwide.
Still have a question?
We love talking chocolate — reach out and we’ll help you plan the perfect order.
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